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Returns & Exchanges
We want you to be successful in your gardening endeavors. If you are unsatisfied with your purchase, we offer a straightforward return and replacement process backed by our 'No-Risk Guarantee'.
1
Contact Support
Reach out to our customer service team within 30 days of receipt to report any issues with your order.
2
Provide Documentation
Submit a digital photo of the plant and your order number for our horticulturalists to review.
3
Receive Authorization
Once approved, you will receive a Return Merchandise Authorization (RMA) or a credit confirmation via email.
4
Resolution
We will ship a replacement during the next available planting window or issue a merchandise credit for future use.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing